What time is the check-in and check-out at ACES Hotel, Kuala Lumpur?

Check-in at ACES Hotel, Kuala Lumpur starts from 15:00. Guests must check out before 12:00 to avoid additional room charges. You may request for early check-in or late check-out. This is subject to room availability.

What is the cancellation and pre-payment policy?

Cancellation and pre-payment policies vary according to room categories and booking dates. Please check the terms and conditions when booking your room.

Do you have Wi-Fi connectivity in the hotel?

Yes, Wi-Fi is available in our public areas and in hotel rooms. It’s free of charge.

Where can I park my car? How much is the parking fee?

Basement parking is available in Kota Raya Complex. If you are travelling by car, please note that the complex has implemented Cashless Parking System. Before leaving ACES Hotel, Kuala Lumpur, remember to validate your Touch ‘n Go card at our Reception to enjoy a flat rate of RM10 per car, per night.

What is children and extra bed policy?

Children of any age are allowed. Children up to and including 11 years old stay for free when using an existing bed. No cots are available.

Can I bring my pets?

Pets are not allowed in ACES Hotel, Kuala Lumpur.